Shipping & Returns
At Chicken Soup for the Soul, we want your shopping experience to be as uplifting and enjoyable as the stories that inspire our brand. Please review the information below regarding shipping, delivery, returns, and exchanges.
Shipping & Delivery
We offer a curated selection of Chicken Soup for the Soul merchandise and products from trusted partner brands. Because products may be fulfilled from different locations, shipping times and delivery methods may vary.
Chicken Soup for the Soul Heritage Collection
Many items in our Heritage Collection are made to order specifically for you when your order is placed.
- Production typically takes 2–5 business days.
- Shipping times vary based on destination and shipping method selected at checkout.
- Most orders arrive within 7–12 business days.
Producing items on demand helps reduce waste and allows us to offer unique products inspired by the Chicken Soup for the Soul brand.
Products from Brand Partners
Some products are fulfilled and shipped directly by trusted third-party brands through our Shopify Collective program.
For these products:
- Shipping rates and delivery estimates are calculated at checkout.
- Products may ship separately from other items in your order.
- Items from different brands may arrive on different dates.
- Separate shipping charges may apply when products are fulfilled from different locations.
Tracking information will be provided whenever available.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information, if available.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Returns & Exchanges
We want you to be happy with your purchase. If something isn't right, we're here to help.
Eligible Returns
Most eligible products may be returned within 30 days of delivery if they are:
- Unused
- In original condition
- Returned in original packaging
To initiate a return, please contact our customer support team with your order number and reason for return.
Heritage Collection Merchandise
Because Heritage Collection merchandise is produced on demand, we generally do not accept returns or exchanges for:
- Change of mind
- Incorrect size selection
- Buyer preference
However, we will gladly replace or refund items that arrive:
- Damaged
- Defective
- Misprinted
- Incorrect due to a fulfillment error
Claims for damaged or incorrect merchandise should be submitted within 30 days of delivery and should include photographs whenever possible.
Products from Brand Partners
Products fulfilled through our brand partners may be subject to supplier-specific return requirements.
If a partner product is eligible for return:
- We will provide return instructions.
- Return shipping procedures may vary by supplier.
- Products from different brands may require separate return shipments.
Certain partner products may be non-returnable. Any product-specific restrictions will be noted on the product page whenever applicable.
Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or customized products
- Final sale items
- Gift cards
- Downloadable digital products
- Products specifically marked as non-returnable
Refunds
Once a return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method used at checkout.
Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrectly fulfilled item.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will work with you to provide a replacement, store credit, or refund as appropriate.
Contact Us
For questions regarding shipping, returns, exchanges, or order assistance, please contact us at:
support@chickensoupforthesoul.com
Please include your order number whenever possible so we can assist you more quickly.
Thank you for shopping with Chicken Soup for the Soul.